Refund policy
Cancellation and return
According to the Consumer Protection Act, products ordered from the online store have a 14-day right of cancellation starting from the order date.
Before canceling or returning an order, the customer must contact our customer service (asiakaspalvelu@godies.fi) and inform them of the cancellation or return. Please state your order number and any products to be returned in the email. It is possible to make a return for all or only part of the products in the order. The products to be returned must be unused, in the original packaging and without defects. The right of return does not apply to opened hygiene products. Please note that we do not accept returns/complaints for products that you have used but that do not meet your expectations.
The customer is responsible for returning the product, for example for possible damage to the product in transit or loss of the package. Pack the returned products well. Godies has the right to partially or completely reduce the value of the product if the products have been used, errors have occurred, the original packaging has been lost or the products are otherwise not in the condition in which they were sold to the customer.
We process returns after they arrive at our warehouse within a maximum of 14 days. The payment is returned in the same way as the order was paid for.
Please remember to ask for and keep the receipt and the tracking number when you leave the return package at a Posti or Postnord office. This way we can track the return shipment if necessary. Please note that return packages cannot be taken to vending machines! The return code does not work for machines. Returns only to offices with staff.
Reclamations
Notification of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged during delivery, a complaint must be made immediately to the transport company.
If the product you received is defective, please notify us immediately by e-mail: kaskapalvelu@godies.fi. Attach a picture of the advertised product, an explanation of the situation, your order number and your name to the email. We'll get back to you as soon as possible.
According to the Consumer Protection Act, you cannot complain about the product just because of dissatisfaction, because we do not sell with sale on approval terms.
According to the Consumer Protection Act, products ordered from the online store have a 14-day right of cancellation starting from the order date.
Before canceling or returning an order, the customer must contact our customer service (asiakaspalvelu@godies.fi) and inform them of the cancellation or return. Please state your order number and any products to be returned in the email. It is possible to make a return for all or only part of the products in the order. The products to be returned must be unused, in the original packaging and without defects. The right of return does not apply to opened hygiene products. Please note that we do not accept returns/complaints for products that you have used but that do not meet your expectations.
The customer is responsible for returning the product, for example for possible damage to the product in transit or loss of the package. Pack the returned products well. Godies has the right to partially or completely reduce the value of the product if the products have been used, errors have occurred, the original packaging has been lost or the products are otherwise not in the condition in which they were sold to the customer.
We process returns after they arrive at our warehouse within a maximum of 14 days. The payment is returned in the same way as the order was paid for.
Please remember to ask for and keep the receipt and the tracking number when you leave the return package at a Posti or Postnord office. This way we can track the return shipment if necessary. Please note that return packages cannot be taken to vending machines! The return code does not work for machines. Returns only to offices with staff.
Reclamations
Notification of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged during delivery, a complaint must be made immediately to the transport company.
If the product you received is defective, please notify us immediately by e-mail: kaskapalvelu@godies.fi. Attach a picture of the advertised product, an explanation of the situation, your order number and your name to the email. We'll get back to you as soon as possible.
According to the Consumer Protection Act, you cannot complain about the product just because of dissatisfaction, because we do not sell with sale on approval terms.
